talent reserve

A complete talent reserve plan

The company has a complete talent reserve plan. On the one hand, a talent reserve database is established for key positions, which can be used for reference and contact when the company urgently needs personnel. On the other hand, through planned training and job rotation within the enterprise, the goal of promoting the growth of talents can be achieved. At present, the following indicators have been initially achieved：
1.In terms of employee turnover, the company has changed from a passive to an active stance and has controlled the employee turnover rate within the range of 10% to 20%.
2.For key technical positions or management positions, there are 3 to 5 reserve talents; for non-critical positions, there are channels to recruit suitable personnel in a timely manner when needed.
3.The timeliness and effectiveness of employee training have been improved.
4.The sense of competence and loyalty of employees have been improved.

service principle

Think from the customers' perspective about their needs.

The principle of rapid response

Quality issues reflected by customers must be replied to within 4 hours；
For urgent issues, if on-site presence is required, the technicians will arrive within 48 hours；
For all quality issues, all departments must promptly assist customers in solving the problems;

The principle of putting oneself in others' shoes

Put yourself in the customers' shoes and think about their needs；
Sincerely feel the customers' concerns, effectively solve the problems in products and services, and let the customers use products with peace of mind.